Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of Tasskel Phone, the business phone and AI receptionist service operated by Tasskel LLC (“Tasskel,” “we,” or “us”). By creating an account, placing an order, or using the service, you (“Customer”) agree to be bound by these Terms.

If you use the service on behalf of a business, you represent that you are authorized to bind that business, and “Customer” refers to that business.

2. Access to the Service

Subject to your compliance with these Terms and payment of all applicable fees, Tasskel grants you a nonexclusive, limited, nontransferable right to access and use Tasskel Phone for your internal business purposes during your subscription term.

Each paid plan includes the users, numbers and monthly allowances listed in the Plan allowances section below and on our Pricing page. Additional numbers and toll-free surcharges are charged at the prices listed there. Texting, international calling, team seats and add-ons are not currently offered; if we add them, their prices will be shown on our Pricing page before you buy.

3. Support & Maintenance

Subject to your payment of all applicable fees, Tasskel will use commercially reasonable efforts to provide support and maintenance for the service.

4. Service Updates

From time to time we may provide upgrades, patches, enhancements, or fixes to the service without additional charge. We may cease supporting old versions or releases at any time, and will use commercially reasonable efforts to give reasonable prior notice of major changes.

5. Ownership; Feedback

As between the parties, Tasskel retains all right, title, and interest in and to the service and all related intellectual property. No rights or licenses are granted except as expressly set out in these Terms.

If you provide suggestions or feedback about the service, you grant Tasskel a nonexclusive, worldwide, perpetual, irrevocable, royalty-free license to use that feedback for any purpose.

6. Fees; Payment; Taxes and Additional Fees

You shall pay the fees for the service as set forth on our Pricing page or your order. Unless otherwise specified, subscription fees are billed in advance in U.S. dollars. Fees paid are non-refundable except as stated in our Cancellation and Refund Policy (at /cancellation-policy).

In addition to base plan fees, your bill may include telecommunication taxes and regulatory charges based on your service address, including state and local telecom taxes, 911 emergency service charges, the federal Universal Service Fund (FUSF) charge, Telecommunications Relay Service (TRS) fees, and applicable local surcharges. These amounts are shown before you confirm your order.

You are responsible for all taxes associated with the service, excluding taxes based on Tasskel’s net income. Past-due amounts may accrue a late fee at the lesser of 1.5% per month or the maximum amount permitted by applicable law.

7. Restrictions

You shall not, and shall not permit any third party to: (i) reverse engineer or attempt to discover the source code of the service, except where applicable law prohibits this restriction; (ii) modify, translate, or create derivative works based on the service; (iii) copy, rent, lease, distribute, or otherwise transfer rights to the service; (iv) use the service for the benefit of an unaffiliated third party; (v) remove proprietary notices from the service; (vi) use the service to build a competing product; (vii) interfere with the proper working of the service; (viii) bypass measures we use to prevent or restrict access; (ix) crawl, scrape, or spider the service; or (x) use the service in a manner that is dangerous, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable.

8. Acceptable Use; Calling and Messaging Rules

You are responsible for all activity on your account and for complying with all laws that apply to your calls and messages, including the Telephone Consumer Protection Act (TCPA), state telemarketing laws, and carrier messaging rules. You must obtain any consent required by law before calling or texting anyone, honor opt-out requests promptly, and complete carrier registration (A2P 10DLC) before sending business text messages.

You may not use the service for unsolicited bulk messaging, illegal robocalling, caller-ID spoofing, or any fraudulent or abusive purpose. Marketing or sales calls and texts may only be placed between 8:00 a.m. and 9:00 p.m. in the recipient’s local time (or narrower hours where state law requires), and prerecorded or ringless voicemail drops require the recipient’s prior express written consent, as described in our Fair Use Policy. We may suspend or terminate service that violates these rules or that carriers flag for abuse.

Tasskel Phone cannot be used to call 911 or other emergency services, and it is not a replacement for your primary telephone service. Keep another phone available for emergencies.

9. Tasskel Phone AI

Tasskel Phone AI answers calls on your behalf using the business instructions you configure. You are responsible for the instructions you provide and for reviewing AI-handled conversations. AI responses may occasionally be inaccurate, and the service is not a substitute for professional advice. You are responsible for any disclosures to your callers that applicable law requires, including call recording and AI disclosure laws.

10. Term; Termination

Your subscription continues for the term you selected (monthly or yearly) and renews automatically unless you cancel before the renewal date. You may cancel at any time with Cancel plan on the Billing page of the app; your plan stops renewing and service continues until the end of the period you have paid for. After the plan ends, your numbers are held for 60 days and then released.

Either party may terminate for material breach that is not cured within thirty (30) days of written notice. We may suspend the service immediately for non-payment, fraud, abuse, or legal risk.

11. Indemnification

You will defend, indemnify, and hold harmless Tasskel from any claims, damages, and expenses arising out of your use of the service, your content and instructions, your calls and messages, or your violation of these Terms or applicable law.

12. Disclaimers; Limitation of Liability

Except as expressly stated, the service is provided “as is” and “as available,” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Tasskel will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Tasskel’s total liability under these Terms will not exceed the amounts you paid for the service in the twelve (12) months before the event giving rise to the claim.

13. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in North Carolina, and the parties consent to their jurisdiction.

14. Changes; Contact

We may update these Terms from time to time. If we make a material change, we will provide reasonable advance notice. Your continued use of the service after the effective date constitutes acceptance.

Questions about these Terms can be sent to Tasskel LLC through the Talk to Sales page on this site.