Legal

Fair Use Policy

Tasskel Phone is a product of Tasskel LLC. Revision date: October 5, 2026.

Introduction

Tasskel Phone, a product of Tasskel LLC (“Tasskel,” “we,” or “us”), is dedicated to providing a safe way for businesses to send and receive calls and messages. To achieve that goal, we do not permit certain types of content or activity on our platform.

This Fair Use Policy exists to keep our users and the people they contact protected. Capitalized terms used here without definition have the meanings set out in our Terms of Service, which this Fair Use Policy is part of.

Tasskel reserves the right to impose limits and charge overages on your usage of the service, or to suspend or terminate your use of the service, if we reasonably believe that your usage — including, but not limited to, the total number of text messages you send, the number of minutes you use, and/or the number of devices you use — is not consistent with normal, fair, and reasonable use of the service, or breaches any rule in this policy.

Whenever reasonably possible, we will give you written notice of excess usage or a breach of these rules before taking action, and allow a reasonable period for you to modify your use.

Rules for Messaging on Tasskel Phone

Customers shall not use the service to send:

Messages which are obscene, defamatory, threatening, intimidating, harassing, hateful, exploitative, abusive, racially or ethnically offensive, or which instigate or encourage conduct that would be illegal or otherwise inappropriate, such as promoting violent crimes, endangering or exploiting children or others, or coordinating harm;
Fraudulent messages, including but not limited to impersonation, misrepresentation, scams, phishing, or any deceptive messages used to lure consumers into providing their or another person’s personal information, including but not limited to medical, health, or financial information;
Cold calling and/or messaging, including but not limited to any messages sent without proper consent and opt-out language;
Malicious content, including but not limited to malware or viruses;
Messages relating to cannabis, CBD, or vape products;
Messages relating to kratom or other paraphernalia products;
Messages relating to the offer, promotion, or sale of prescription medication;
Messages relating to the offer, promotion, or sale of gambling, including but not limited to references or links to casino apps or gambling websites;
Messages relating to the offer, promotion, or sale of sexual or adult services;
Messages relating to the promotion of hate speech;
Messages relating to the offer, promotion, or sale of alcohol;
Messages relating to the offer, promotion, or sale of firearms;
Messages relating to the offer, promotion, or sale of tobacco-related products;
Messages relating to high-risk financial services, including but not limited to new loan solicitation, affiliate lending, payday loans, short-term high-interest loans, third-party loans (that is, loans originating from any party other than the one which will service the loan), student loans, cryptocurrency, or stocks and other investment platforms;
Messages relating to third-party lead generation or marketing services that buy, sell, or share consumer information, including but not limited to affiliate marketing;
Messages relating to third-party lead generation or marketing services that engage in deceptive marketing;
Messages relating to debt collection or forgiveness, including but not limited to third-party debt collection, debt consolidation, debt reduction, or credit repair programs;
Messages relating to “get rich quick” schemes, including but not limited to deceptive work-from-home programs, risky investment opportunities, pyramid schemes, mystery shopping, or multi-level marketing;
Messages relating to the sale of fireworks or explosives.

Rules for Calling on Tasskel Phone

Customers shall not use the service to:

Engage in traffic pumping or schemes designed to artificially inflate call volumes to high-cost or revenue-sharing numbers;
Generate excessive short-duration calls or abnormal spikes in call attempts;
Call large numbers of unique or sequential phone numbers in a manner inconsistent with normal business use;
Routinely call conference lines, chat lines, or similar services for non-business purposes;
Continue calling individuals after a complaint has been received or after being asked to stop;
Place calls without proper consent, including cold calls or prerecorded campaigns lacking a clear opt-out mechanism;
Place marketing or sales calls, or send marketing texts, before 8:00 a.m. or after 9:00 p.m. in the recipient’s local time (or during any narrower hours set by the recipient’s state law), unless the recipient has asked you to contact them at that time;
Commit fraudulent or deceptive acts, including impersonation, misrepresentation, or other behavior intended to defraud recipients;
Send prerecorded or ringless voicemails (“voicemail drops”) without the recipient’s prior express written consent. Consented voicemail drops are allowed only if each message identifies your business, includes a callback number, explains how to opt out, follows the quiet hours above, and is not sent to anyone who has opted out or is on a Do Not Call list;
Use Tasskel Phone numbers as misleading or fraudulent callback numbers;
Spoof or manipulate caller ID information with the intent to deceive, harass, or commit fraud;
Use bots, auto-dialers, or any automated outbound calling system to place calls without the recipient’s prior express consent, including robocalling;
Engage in harassment, threats, or intimidation via calls;
Call recipients who have requested not to be contacted or who are on internal or external Do Not Call lists.

Plan allowances

Each plan includes monthly allowances, pooled across all users and numbers on the account and reset on your billing day. They don't roll over.

Starter: 1 included number, 40 AI-answered minutes a month, 150 calling minutes a month, 3 transfer destinations.
Business: 2 included numbers, 65 AI-answered minutes a month, 300 calling minutes a month, 10 transfer destinations.
Scale: 5 included numbers, 80 AI-answered minutes a month, 350 calling minutes a month, 10 transfer destinations.

Your number keeps working. When AI-answered minutes run out, calls ring your phones if you set up Ring me first, then go to voicemail in your business's name, until you add AI minutes or your allowance resets on your billing day. When calling minutes run out you get 20% extra so nothing stops mid-day; after that, outgoing calls, forwarding, transfers, ringing your cell, connecting callers to a person and ringing this app (the soft phone) pause until you add calling minutes. Packs: 80 AI minutes $25/month; 200 AI minutes $49/month; 450 AI minutes $99/month; 1000 AI minutes $199/month; 300 calling minutes $10/month. Allowances reset each month and don't roll over. Extra local numbers are $5.00 a month each. Toll-free numbers add $3.00 a month each ($8.00 a month for an extra toll-free number). Voicemail doesn't use AI or calling minutes; each message can be up to 2 minutes and each account gets 200 voicemail minutes per billing cycle. After that, callers are told the mailbox is full and asked to call back. Existing customers are told by email at least 30 days before allowances apply to them.

Tasskel Phone AI

The Tasskel Phone AI receptionist answers incoming calls on your behalf and follows the business instructions you configure. It is provided to help you serve callers, not to place unsolicited outbound calls. You remain responsible for the content of your instructions, for the calls the AI handles on your lines, and for complying with all consent, recording-notice, and do-not-call obligations described in this policy and ourTerms of Service.

Changes; Contact

We may update this Fair Use Policy from time to time. If we make a material change, we will provide reasonable advance notice. Questions about this policy can be sent to Tasskel LLC through the Talk to Sales page on this site.